Reimagine Business Messaging Solutions with Omnichannel

With Omnichannel, you can connect with your customers through multiple platforms like WhatsApp, SMS, Chatbots and more, making it easy to automate updates and deliver promotions

18+ brands
Trusted us
15+ years
Experience
3+ Crore
SMS per hour
Robot

Explore Our Products for Smarter Customer Communication

Discover the full Communications Platform as a Service (CPaaS)

SMS Gateways
Send OTPs, alerts, order updates and promotions directly to customers mobile phones through automated SMS.
WhatsAppExpand
GamificationExpand
RCSExpand
SolutionExpand
Chat BotsExpand
SMS Gateways

Why Our Platform Is the Right Choice

ICS delivers the most reliable CPaaS solutions that help businesses reach customers, manage interactions and run campaigns seamlessly across multiple channels.

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Lasting Connections

Stay connected with your customers through relevant messages, timely updates, personalized communication, and consistent support within a unified system.

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Commitment to Excellence

We focus on delivering reliable quality across every campaign and customer interaction.

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Innovative Technology

The latest in CPaaS and Omnichannel communication to ensure you reach every customer through every channel

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Customer-First Approach

Tailored Solutions designed for your business solutions around your customers, goals, and business requirements.

Talk to Our Team
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Connecting Effortlessly with Leading Platforms

Our WhatsApp API, SMS, and RCS integrations connect effortlessly with leading platforms. Link your business tools to automate workflows and streamline customer messaging across every channel

Zapier

Zapier

Connect WhatsApp with over 5,000 apps through Zapier to automate workflows, reduce repetitive tasks, and help your team save time and improve productivity.

Pabbly Connect

Pabbly Connect

Pabbly Connect links WhatsApp with different apps and services, helping you create efficient workflows that automate repetitive tasks and reduce manual work.

HubSpot

HubSpot

Connecting WhatsApp, SMS, and RCS with HubSpot CRM keeps customer conversations organized, tracks interactions, and simplifies follow-ups.

Zoho

Zoho

By integrating WhatsApp, SMS, and RCS with Zoho CRM, your team can deliver personalized, interactive customer service and manage multi-channel conversations effectively.

Shopify

Shopify

Use WhatsApp, SMS, and RCS integration with Shopify to send rich media messages, recover abandoned carts, dispatch instant order updates, and drive e-commerce sales.

WooCommerce

WooCommerce

WhatsApp and WooCommerce work together to provide real-time customer support, send order updates, and support sales through personalized customer interactions to enhance customer satisfaction.

By connecting with these leading platforms, our API helps you link the tools you already use,
automate routine processes, and manage customer communication more efficiently across every platform.

Customer Success Stories

What some of our 8000+ customers across 100+ countries think of ICS

Choosing ICS Mobile Services for our SMS services was a game-changer. The ease of use of their platform, coupled with the robust features, has streamlined our communication processes. Whether it's sending important updates or running targeted marketing campaigns, ICS has exceeded our expectations. Highly recommended!

Prasad

Operation Manager

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Bluestone
Benetton
MPL

Across the industry, our partners

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B+

API calls per
months

0

+

Operators
connected

0

.9%

API uptime

0

B+

SMS sent per
month

0

B+

OTP sent per
month

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Frequently asked questions

CollapseWhat are the four C's of omnichannel?
The four C's are commonly described as Consistency, Context, Continuity, and Convenience. Together, they help you create a connected customer experience across different communication channels. Omnichannel Software for Business supports this approach by bringing customer interactions across channels into a more unified workflow.
ExpandIs omnichannel a CRM?
ExpandWho are the best CPaaS providers?
ExpandWhat is omnichannel in BPO?
ExpandWhich CPaaS service providers are available?

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sms.support@icsportal.in
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Office

Come say hello at our
office HQ.

NO.57, 2ND FLOOR, 8th Main Rd, NEAR SBI BANK, 3rd Phase, J. P. Nagar, Bengaluru, Karnataka 560078
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Phone

Mon-Fri from 10am to
7pm.

+91 9686544566